Var tax services certified for their quality of welcome
The Direction des Finances publiques du Var received the "Services Publics +" Silver level label for the quality of its six tax services.
The quality of service provided to users is now recognized for the personal tax services (SIP) of Var. On March 12, Amélie Verdier, Directrice générale des Finances publiques, presented the "Services Publics +" Silver level label to the six centers of the department: Toulon, Brignoles, Draguignan, Fréjus, Hyères, and La Seyne-sur-Mer. This distinction rewards a deep commitment to improving the welcome and processing of taxpayers' requests.
DEMANDING LABEL Initiated by the Gouvernement during the Comité interministériel de la Transformation Publique on May 9, 2023, the "Services Publics +" label aims to certify and promote the quality of service in administrations. Open to all services welcoming the public, this voluntary approach is based on a rigorous evaluation process. For the SIP of Var, the audit was conducted by the certification body AFNOR and was based on three pillars: a questionnaire addressed to agents, a user satisfaction survey, and an in-depth external audit.
The label, issued for a three-year period by a national commission, comes in three levels (bronze, silver, gold), ensuring objective recognition of the involvement of public services.
While the Direction générale des Finances publiques (DGFIP) had already distinguished itself by obtaining this Silver level label in early 2025 for its national tax assistance number (0809 401 401), the DDFIP of Var marks a new milestone. It becomes the first local directorate of the DGFIP to have all of its personal tax services rewarded.
This success is based on concrete results, including a particularly high user satisfaction score of 82.6%. According to the management, this figure testifies to "the strength and maturity of the ownership of service quality commitments".
USER FLOWS This performance is all the more notable as the Var services face high demand. The 2025 figures illustrate the scale of their activity; nearly 120,000 people were welcomed at the counters and 121,000 were assisted by phone. At the same time, nearly a thousand appointments were organized for businesses and about 300,000 messages were processed via the secure messaging system of the impots.
gouv. fr for the department of Var alone.
By paving the way for the certification of local services at the national level, the DDFIP of Var sets a new standard in the relationship between the tax administration and citizens, with the goal of continuing this dynamic of continuous improvement.
Photo DR.